Last Updated: 2 October 2026

Welcome to FlexiBazar Quick (“FlexiBazar Quick”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information of our customers.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the FlexiBazar Quick mobile application, website, and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

---

1. Information We Collect

We may collect the following types of information when you use FlexiBazar Quick.

A. Account & Personal Information

When you create an account or place an order, we may collect:

- Name

- Mobile phone number

- Email address, if provided

- Delivery address

- Saved addresses

- Account information

- Profile information

- Order and purchase history

B. Location Information

To provide grocery delivery services, we may collect location information when permitted by your device settings.

Location information may be used to:

- Identify your delivery area

- Show products and stores available in your area

- Calculate delivery availability

- Assign orders to the appropriate delivery zone

- Improve delivery accuracy

- Provide location-based services

You can control location permissions through your device settings. Certain features may not work correctly if location access is disabled.

C. Order & Transaction Information

When you place an order, we may collect information such as:

- Products ordered

- Quantity and price

- Order date and time

- Delivery address

- Order status

- Coupons and promotional codes

- Payment method

- Transaction-related information

Payment information may be processed by third-party payment service providers. We generally do not store complete debit/credit card numbers, CVV, UPI PINs, or other sensitive payment credentials on our servers.

D. Device & Technical Information

We may automatically collect certain technical information, including:

- Device type

- Operating system

- App version

- IP address

- Browser information

- Device identifiers

- Crash information

- Log information

- Network information

This information helps us maintain security, troubleshoot technical problems, and improve our Services.

E. Notifications

If you allow notifications, FlexiBazar Quick may send:

- Order confirmation notifications

- Order status updates

- Delivery updates

- Promotional offers

- Discount notifications

- Important service-related messages

You can disable promotional notifications through your device settings where supported.

---

2. How We Use Your Information

We may use collected information to:

- Create and manage your account

- Process and deliver your orders

- Verify your mobile number

- Provide OTP-based authentication

- Process payments

- Provide customer support

- Track and update order status

- Determine delivery availability

- Provide location-based services

- Send order-related notifications

- Send promotional communications where permitted

- Prevent fraud and unauthorized activity

- Improve our products, services, and application

- Fix bugs and technical issues

- Analyze usage and service performance

- Comply with applicable laws and legal requirements

---

3. OTP & Authentication

FlexiBazar Quick may use third-party authentication services to verify your mobile number through OTP.

Your mobile number may be shared with or processed by the authentication service provider for the purpose of account verification and security.

We do not ask users to share their OTP, password, UPI PIN, CVV, or other confidential authentication information with us through calls, messages, or social media.

---

4. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

Depending on the payment method used, the payment provider may collect and process payment information according to its own privacy policy and terms.

FlexiBazar Quick does not intentionally store complete card details such as:

- Full card number

- CVV

- UPI PIN

- Banking passwords

Payment-related information may be retained where necessary for transaction records, refunds, dispute resolution, accounting, fraud prevention, and legal compliance.

---

5. Sharing of Information

We may share necessary information with trusted third parties when required to provide our Services.

These may include:

Delivery Partners

We may share necessary information such as:

- Customer name

- Delivery address

- Contact information

- Order details

with delivery personnel for the purpose of fulfilling and delivering your order.

Service Providers

We may use third-party service providers for:

- Payment processing

- OTP authentication

- Cloud hosting

- Database services

- Push notifications

- Analytics

- Error/crash reporting

- Maps and location services

- Customer support

These providers may process information on our behalf according to their applicable terms and privacy practices.

Legal Requirements

We may disclose information when required to:

- Comply with applicable laws

- Respond to lawful government requests

- Protect our rights or property

- Prevent fraud or abuse

- Protect the safety of users or the public

- Investigate suspected illegal activity

We do not sell your personal information to third parties for money.

---

6. Cookies & Similar Technologies

Our website and Services may use cookies, local storage, SDKs, and similar technologies to:

- Keep users logged in

- Remember preferences

- Improve application performance

- Understand usage patterns

- Provide relevant functionality

- Detect security issues

- Analyze service performance

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

---

7. Data Security

We take reasonable technical and organizational measures to protect personal information against:

- Unauthorized access

- Loss

- Misuse

- Alteration

- Disclosure

- Destruction

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

---

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

- Providing our Services

- Maintaining account and order records

- Processing refunds and disputes

- Preventing fraud

- Meeting accounting and legal requirements

- Resolving complaints and disputes

When information is no longer required, we may delete, anonymize, or securely retain it where legally necessary.

---

9. Your Rights & Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

- Access information associated with your account

- Request correction of inaccurate information

- Request deletion of certain information

- Update account information

- Withdraw certain permissions

- Disable notifications

- Disable location access through device settings

- Contact us regarding privacy-related concerns

Some information may need to be retained where required by law or necessary for legitimate business purposes.

To make a privacy-related request, please contact us using the details provided below.

---

10. Children's Privacy

FlexiBazar Quick is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

---

11. Third-Party Services

FlexiBazar Quick may use third-party services to operate and improve the Services.

These services may include authentication, payment, hosting, analytics, maps, push notifications, and other infrastructure providers.

Third-party services operate under their own privacy policies and terms. We recommend reviewing the privacy policies of relevant third-party providers when applicable.

---

12. Marketing Communications

We may send promotional communications about:

- Discounts

- Offers

- Coupons

- New products

- Services

- Special events

where permitted by applicable law.

You may opt out of certain promotional communications using available unsubscribe options or by contacting us.

Please note that service-related communications, such as order confirmations, delivery updates, security alerts, and important account notifications, may still be sent when necessary.

---

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

- Our Services

- Technology

- Legal requirements

- Business practices

- Privacy practices

When we make changes, we may update the “Last Updated” date at the top of this page.

We encourage you to periodically review this Privacy Policy.

---

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

FlexiBazar Quick

Website: FlexiBazar.com

Location: Sitamarhi, Bihar, India

Email: [Add your official support/privacy email here]

Customer Support: [Add customer support number here]

---

15. Consent

By using FlexiBazar Quick, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.